Privacy Policy

Effective Date: August 31, 2026

1. Introduction

Welcome to Pleasant Steps. Your privacy is of utmost importance to us. This Privacy Policy explains how Bradley Ward collects, uses, protects, and handles your personal and sensitive data when you use our mobile foot health services.

By engaging with Pleasant Steps, you consent to the data practices described in this policy.

2. Information We Collect

To provide you with safe and effective foot health care, we need to collect and process certain personal and medical information. This includes:

Personal Identification Details: Full name, date of birth, home address, phone number, and email address.
Health and Medical History: Details regarding your medical conditions, current medications, allergies, and past foot health issues.
Treatment Records: Notes taken during consultations, treatment plans, progress reports, and photographs of your feet (if applicable).
Emergency Contact: Name and phone number of a designated contact person in case of medical emergency.

3. How We Collect Information

We collect information in the following ways:

Directly from you: When you fill out intake forms, speak with us during your mobile consultation, or contact us via phone or email.
From your healthcare providers: With your explicit consent, we may receive medical information from your GP or other specialists.

4. How We Use Your Information

We use the information we collect for the following purposes:

To provide professional foot health assessment and treatment.
To maintain accurate and up-to-date medical and treatment records.
To communicate with you regarding appointments, follow-ups, and treatment plans.
To comply with legal and regulatory requirements for healthcare practitioners.

5. Data Storage and Security

We are committed to ensuring your information is secure, whether stored physically or digitally.

Physical Records: Paper records (such as intake forms and treatment notes) are kept securely locked in a confidential file system during transit and storage.
Digital Records: Any digital data is stored on password-protected devices with encryption and backed up to secure, compliant cloud storage.
Access Limitations: Only Bradley Ward has access to your personal and medical files.

6. Data Retention

We retain your medical and treatment records for a minimum of 8 years following your last treatment, in accordance with legal and professional guidelines for healthcare professionals (or until the patient reaches the age of 25 for pediatric patients). After this period, records are securely shredded or permanently deleted.

7. Disclosure of Your Information

We do not sell or rent your personal data to third parties. We will only share your information under the following circumstances:

With your consent: To consult with your GP or other medical professionals regarding your care.
Legal obligations: If required by law or to protect the rights, property, or safety of Pleasant Steps or others.

8. Your Rights

Under relevant data protection laws (including the UK General Data Protection Regulation - UK GDPR), you have the right to:

Access: Request a copy of the personal data we hold about you.
Rectification: Request that we correct any inaccurate or incomplete data.
Erasure: Request that we delete your data (subject to legal retention requirements).
Restriction: Request the restriction of processing your data in certain circumstances.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Business Name: Pleasant Steps
Practitioner: Bradley Ward
Email: bradley@pleasantsteps.co.uk

Privacy Policy

Effective Date: August 31, 2026

1. Introduction

Welcome to Pleasant Steps. Your privacy is of utmost importance to us. This Privacy Policy explains how Bradley Ward collects, uses, protects, and handles your personal and sensitive data when you use our mobile foot health services.

By engaging with Pleasant Steps, you consent to the data practices described in this policy.

2. Information We Collect

To provide you with safe and effective foot health care, we need to collect and process certain personal and medical information. This includes:

Personal Identification Details: Full name, date of birth, home address, phone number, and email address.

Health and Medical History: Details regarding your medical conditions, current medications, allergies, and past foot health issues.

Treatment Records: Notes taken during consultations, treatment plans, progress reports, and photographs of your feet (if applicable).

Emergency Contact: Name and phone number of a designated contact person in case of medical emergency.

3. How We Collect Information

We collect information in the following ways:

Directly from you: When you fill out intake forms, speak with us during your mobile consultation, or contact us via phone or email.

From your healthcare providers: With your explicit consent, we may receive medical information from your GP or other specialists.

4. How We Use Your Information

We use the information we collect for the following purposes:

To provide professional foot health assessment and treatment.

To maintain accurate and up-to-date medical and treatment records.

To communicate with you regarding appointments, follow-ups, and treatment plans.

To comply with legal and regulatory requirements for healthcare practitioners.

5. Data Storage and Security

We are committed to ensuring your information is secure, whether stored physically or digitally.

Physical Records: Paper records (such as intake forms and treatment notes) are kept securely locked in a confidential file system during transit and storage.

Digital Records: Any digital data is stored on password-protected devices with encryption and backed up to secure, compliant cloud storage.

Access Limitations: Only Bradley Ward has access to your personal and medical files.

6. Data Retention

7. Disclosure of Your Information

We do not sell or rent your personal data to third parties. We will only share your information under the following circumstances:

With your consent: To consult with your GP or other medical professionals regarding your care.

Legal obligations: If required by law or to protect the rights, property, or safety of Pleasant Steps or others.

8. Your Rights

Under relevant data protection laws (including the UK General Data Protection Regulation - UK GDPR), you have the right to:

Access: Request a copy of the personal data we hold about you.

Rectification: Request that we correct any inaccurate or incomplete data.

Erasure: Request that we delete your data (subject to legal retention requirements).

Restriction: Request the restriction of processing your data in certain circumstances.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Business Name: Pleasant Steps

Practitioner: Bradley Ward

Email: bradley@pleasantsteps.co.uk